FREESAT Single Feed Satellite System Inc Receiver Dish And LNB

Freesat Standard Installation Terms

1. We will provide the following on each Standard Installation:
(a) at least one Engineer;
(b) the supply and installation of one satellite dish, one wall bracket; and Low Noise Block (LNB), as appropriate (compliant with
the OU Specification) at a height of up to 10 metres from the ground;
(c) the supply and installation of up to 20m of Confederation of Aerial Industries (CAI)-approved coaxial cable and one f-type
connector at each end of the cable to connect antenna and receiver;
(d) the supply and installation of cable clips, ties and tape to secure the coaxial cables to the dish and wall and to prevent waste and
water ingress into the cables;
(e) a cable entry hole through at least one external wall, where possible sloping downwards towards the outer face and which, once
the cable is in position, will be sealed with a suitable sealant so as to prevent water ingress;
(f) where required, the supply and installation of a bracket and mast to provide a clear line of sight to the satellite;
(g) connection and set up of a satellite set top box to one television and one recording device at the set top box location. If the
customer has selected an Integrated Digital Television (IDTV) Product, connection and set up of the IDTV and one recording
device at the IDTV location;
(h) testing and demonstration of received satellite services using representative channels and services, or as
amended by Freesat from time to time and made available on its website, to confirm that the new service is operational following
the installation of Equipment to the levels set out in the OU Specification; and
(i) demonstration of the Product and Services to the customer as defined on the Website.
The Installer will ensure that all Equipment required for installation meets the OU Specification.
For non-Standard Installations, being those that require more than one Engineer and/or additional requirements to those set out in Standard Install Section
(b) (i) above, There will be an extra charge for Equipment or services required in addition to those covered
by a Standard Installation. The Engineer will make sure the customer is aware of any potential additional costs in advance of installation.

Service Levels

1. The Installer will offer the
customer an installation slot to take place within 7 days (Monday to Saturday, excluding bank holidays) of the customer having made
contact to arrange the Installation Services. If the customer is unavailable on the arranged day the 2. Installer will leave contact details (if
possible) and use all reasonable endeavours to make contact with the customer as soon as reasonably possible thereafter.
3. Installation will be deemed complete on signature by the customer approving the work is complete to their satisfaction.
4. The Installers will honour the appointments made or an agreed change will be made with the consumer.
MultiMedia Systems will supply a resource to deal with post-installation queries. Installers will be able to demonstrate a clear escalation process for dealing with queries, from initial contact through to arranging engineer visits.
5. Installers will comply with all relevant regulations and legislation including, but not limited to, Health and Safety, Data Protection, Anti-
Discrimination and Equal Opportunities.