Ex Pat TV FAQ's...
Do I need a Computer to make this system work?
No. The Ex-Pat TV box is a set-top box much like a standard Freeview receiver. It requires only a 0.5MB broadband bandwidth to operate.
Can I watch channels broadcast in High Definition?
Yes. The Ex-Pat TV set-top box has a HDMI connection meaning you can view HD programming in perfect picture clarity.
Is this system available worldwide?
Yes. Provided you have access to a 0.5MB broadband connection then you can use this system anywhere in the world.
Is there a minimum contract I need to sign up to?
No. There is no minimum contract. We charge monthly for the service, if you decide you do not wish to use the system any longer, you simply terminate your payment method.
Can I pay for my service monthly?
Yes, the Ex-Pat TV service is available on a monthly basis putting you in complete control of your viewing. Please see our packages & pricing page for details.
What happens if I move house?
You simply take the set-top box with you. We only use the address you give us at time of order to ship the equipment to you. Once you receive it, you are free to use it wherever you like. You can even take it round to friends and neighbours houses if you are having a gathering.
Do I need to use any IP masking software such as Ex-Pat shield to make this work?
No. You can use any IP address in the world to operate our system as the data downlink begins at our data-centre.
What if I change my mind?
We are so confident in the package that we offer a 7 day no fuss money back guarantee. If you cannot obtain the channels you want in your location for example, simply return the equipment to us and we will refund your payment.
Is this Catch up TV?
No. This is 100% live Television. You will be watching the same pictures as a friend back home in the UK will be watching.
How can I watch live TV when I am in a different time zone?
We have introduced a Timeshift facility on all of our receivers to create a 5 hour and an 8 hour delay. Hence, if you are watching on the East or West coast of the USA, in Canada, or in Central and South America, you have the option to view the channels on a delay of either length creating the effect that you are in the UK and watching channels at the correct time of day.
How long does it take from placing my order to receiving my Ex-Pat TV box?
We always endeavour to send equipment out the next day. In some remote areas, it may take up to 7 days to receive the equipment dependant upon local couriers. You will receive an email informing you when the product has shipped.
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